The Residential Tenancy Branch (RTB) is a neutral agency. While the RTB can provide general information about the legislation and the dispute resolution process, it cannot give people advice about what they should do. RTB outlines the options available to landlords and tenants, but does not tell them which option to pursue.
There are a number of non-profit stakeholder agencies in BC who can provide more specific assistance to both landlords and tenants. Here are the links to some of their websites:
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