Phone:

To speak to an Information Officer or to listen to our recorded information line call:

Lower Mainland: 604-660-1020
Victoria: 250-387-1602
Elsewhere in BC: 1-800-665-8779

E-mail:

If you prefer to communicate with us by email, please send a message to:

HSRTO@gov.bc.ca

Visit:

You can also visit a Residential Tenancy Branch office:

Lower Mainland
400 - 5021 Kingsway
Burnaby, BC V5H 4A5                Map                                                                                    

Office Hours: Monday to Friday 8:30 am - 4:30 pm

520 Richards Street                                                                                                                            Vancouver, BC  V6B 3A2           Map                 

Office Hours: Monday to Friday 8:30 am - Noon                                                                           

Four Corners                                                                                                                                   390 Main Street                                                                                                                                 Vancouver, BC V6A 2T1            Map                  

Office Hours: Monday to Friday 1:00 pm - 4:00 pm

Vancouver Island
1st Floor, 1019 Wharf Street
Victoria, BC V8V 1X4                  Map                                                                                   

Office Hours: Monday to Friday 8:30 am - 4:30 pm

Interior
305 - 478  Bernard Avenue
Kelowna, BC V1Y 6N7               Map                                                                                   

Office Hours: Monday to Friday 8:30 am - 4:30 pm

All of our offices are closed on statutory holidays.

If there is no Residential Tenancy Branch office in your area, you can pick-up residential tenancy guides, fact sheets and forms at your local Government Agent Office or BC Access Centre.