Contact Us

Phone:

To speak to an Information Officer or to listen to our recorded information line call:

Lower Mainland: 604-660-1020
Victoria: 250-387-1602
Elsewhere in BC: 1-800-665-8779

Email:

If you prefer to communicate with us by email, please send a message to:

HSRTO@gov.bc.ca

Evidence will not be accepted by email. Evidence must be submitted by mail, by fax or in-person at a Residential Tenancy Branch or Service BC office.

Visit:

You can also visit a Residential Tenancy Branch office:

Lower Mainland
400 - 5021 Kingsway
Burnaby, BC V5H 4A5
Office Hours: Monday to Friday 9:00 am - 4:00 pm

If visiting this office, you are encouraged to come at least 30 minutes prior to closing so we can respond to your inquiries.
Map                                                                                  

520 Richards Street *(limited services: see note below)
Vancouver, BC V6B 3A2
Office Hours: Monday to Friday, 9:00 am - 11:30 am

If visiting this office, you are encouraged to come at least 30 minutes prior to closing so we can respond to your inquiries.
Map                 

Four Directions *(limited services: see note below)
390 Main Street
Vancouver, BC V6A 2T1
Office Hours: Monday to Friday, 12:30 pm - 4:00 pm

If visiting this office, you are encouraged to come at least 30 minutes prior to closing so we can respond to your inquiries.

NOTE: the entrance to this building is on Hastings Street
Map                  

 * Limited Services = Outreach offices provide information and accept applications that qualify for fee waivers. We are unable to accept payments at these locations.

Evidence is not accepted at the Richards Street location at this time.
At the Four Directions Outreach Office we are limited by the amount of evidence we are able to scan and send to our Burnaby location. Please be sure that your submissions are all on faxable pages measuring 8.5” by 11” not exceeding 20 pages. Click here for further information on submitting Evidence.

Unfortunately, we cannot accept photographs or other types of digital evidence at the Outreach offices as we are unable to securely transport your information between offices. Such evidence may be mailed to our Burnaby location at the address contained in the evidence link above.

Vancouver Island
101 - 3350 Douglas Street
Victoria, BC V8Z 3L1
Office Hours: Monday to Friday 9:00 am - 4:00 pm

If visiting this office, you are encouraged to come at least 30 minutes prior to closing so we can respond to your inquiries.
 Map                                                                                   

All of our offices are closed on government holidays.

Government holidays include all statutory holidays: New Year's Day, Family Day, Good Friday, Victoria Day, Canada Day, BC Day, Labour Day, Thanksgiving Day, Remembrance Day, Christmas Day; as well as Easter Monday and Boxing Day.

If there is no Residential Tenancy Branch office in your area, you can pick-up residential tenancy guides, fact sheets and forms at your local Service BC Office.

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