Phone:
To speak to an Information Officer or to listen to our recorded information line call:
Lower Mainland: 604-660-1020
Victoria: 250-387-1602
Elsewhere in BC: 1-800-665-8779
Email:
If you prefer to communicate with us by email, please send a message to:
HSRTO@gov.bc.ca
Evidence will not be accepted by email. Evidence must be submitted by mail, by fax or in-person at a Residential Tenancy Branch or Service BC office.
Visit:
You can also visit a Residential Tenancy Branch office:
Lower Mainland
400 - 5021 Kingsway
Burnaby, BC V5H 4A5
Office Hours: Monday to Friday 9:00 am - 4:00 pm
If visiting this office, you are encouraged to come at least 30 minutes prior to closing so we can respond to your inquiries.
Map
520 Richards Street *(limited services: see note below)
Vancouver, BC V6B 3A2
Office Hours: Monday to Friday, 9:00 am - 12:00 pm
If visiting this office, you are encouraged to come at least 30 minutes prior to closing so we can respond to your inquiries.
Map
Four Directions *(limited services: see note below)
390 Main Street
Vancouver, BC V6A 2T1
Office Hours: Monday to Friday, 1:00 pm - 4:00 pm
If visiting this office, you are encouraged to come at least 30 minutes prior to closing so we can respond to your inquiries.
Map
* Limited Services = Information services, assistance with completing application forms, fee waiver applications. Evidence and payment cannot be accepted.
Vancouver Island
101 - 3350 Douglas Street
Victoria, BC V8Z 3L1
Office Hours: Monday to Friday 9:00 am - 4:00 pm
If visiting this office, you are encouraged to come at least 30 minutes prior to closing so we can respond to your inquiries.
Map
All of our offices are closed on government holidays.
Government holidays include all statutory holidays: New Year's Day, Family Day, Good Friday, Victoria Day, Canada Day, BC Day, Labour Day, Thanksgiving Day, Remembrance Day, Christmas Day; as well as Easter Monday and Boxing Day.
If there is no Residential Tenancy Branch office in your area, you can pick-up residential tenancy guides, fact sheets and forms at your local Service BC Office.
