Phone:

To speak to an Information Officer or to listen to our recorded information line call:

Lower Mainland: 604-660-1020
Victoria: 250-387-1602
Elsewhere in BC: 1-800-665-8779

E-mail:

If you prefer to communicate with us by email, please send a message to:

HSRTO@gov.bc.ca

Visit:

You can also visit a Residential Tenancy Branch office:

Lower Mainland
400 - 5021 Kingsway
Burnaby, BC V5H 4A5
Office Hours: Monday to Friday 9:00 am - 4:00 pm Map                                                                                    

520 Richards Street *
Vancouver, BC V6B 3A2
Office Hours: Monday to Friday 9:00 am - 12:00 pm
Map                 

Four Directions *
390 Main Street
Vancouver, BC V6A 2T1
Office Hours: Monday to Friday 1:00 pm - 4:00 pm
Map                  

* Limited Services = Information services, assistance with completing application forms, fee waiver applications. Evidence and payment cannot be accepted.

Vancouver Island
101 - 3350 Douglas Street
Victoria, BC V8Z 3L1
Office Hours: Monday to Friday 9:00 am - 4:00 pm
 Map                                                                                   

Interior
305 - 478  Bernard Avenue
Kelowna, BC V1Y 6N7
Office Hours: Monday to Friday 9:00 am - 4:00 pm              Map                                                                                   

All of our offices are closed on government holidays.

If there is no Residential Tenancy Branch office in your area, you can pick-up residential tenancy guides, fact sheets and forms at your local Service BC Office or BC Access Centre.