Fact Sheets

Fact Sheets are short summaries on different topics.

General Information

Entering into a Tenancy

Dispute Resolution

Dispute Resolution Decisions and Orders

End of Tenancy

Other Fact Sheets

Fact Sheets Listed by Number

 

Flow Charts Listed by Number

If there is no Residential Tenancy Branch office in your area, you can pick-up residential tenancy guides, fact sheets and forms at your local Service BC Office.

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General Information

• What Everyone Needs to Know - RTB-129 (PDF)
  Outlines legislative requirements on tenancy agreements, security deposits, condition inspections, rent payments and maintenance for both landlords and tenants.
  
  
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This information is also available in an English video form.


• Storing Information on RTB forms - RTB-139 (PDF)
  Explains how to store commonly used information on RTB PDF forms.
  
  

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Entering into a Tenancy

• Checklist for Landlords and Tenants - RTB-133 (PDF)
  This fact sheet contains a checklist for landlords and tenants to use when they are considering entering into a tenancy agreement. The checklist is a reminder of topics that the landlord and tenant may wish to address; however, it does not list everything that should be covered in a tenancy agreement.
  
  
• Checklist for MHP Landlords & Tenants - RTB-132 (PDF)
  A checklist for manufactured home park landlords and tenants to use when they are considering entering into a tenancy agreement.
  
  
• Discrimination in Residential Tenancy - RTB-118 (PDF)
  Answers common questions about discrimination in residential tenancy.
  
  
• Security Deposits and Pet Damage Deposits - RTB-120 (PDF)
  Outlines security and pet deposits and provides information on when deductions can be made from deposits.
  
  
• Returning the Security Deposit or Pet Damage Deposit - RTB-109 (PDF)
  Outlines how a tenant can get a Security Deposit or Pet Damage Deposit returned by a landlord.
       See also:
  
       PE-5 Return of a Security Deposit or Pet Damage Deposit. . .
  
• Pets in Tenancies - RTB-112 (PDF)
  Offers information on pets in tenancies, pet clauses and ending a tenancy because of a pet.
  
  
• Condition Inspections and Reports - RTB-115 (PDF)
  Outlines how landlords and tenants are to complete condition inspections and reports at the beginning and end of tenancies.
       See also:
  
       PE-5 Return of a Security Deposit or Pet Damage Deposit. . .
  
• Protecting Against Illegal Activity on a Rental Property - RTB-113 (PDF)
  Provides information on preventing illegal activities in a residential tenancy and outlines measures available in the Residential Tenancy Act and Manufactured Home Park Tenancy Act to end a tenancy of a tenant engaged in illegal activity.
  
  

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Dispute Resolution

• Resolving a Dispute on Your Own - RTB-128 (PDF)
  Tips about how to avoid or resolve a dispute on your own.
  
  
• The Dispute Resolution Process - RTB-114 (PDF)
  Outlines the residential tenancy dispute resolution process.
  
  
• How to Fill In an Application for Dispute Resolution - RTB-122 (PDF)
  Instructions on completing an Application for Dispute Resolution.
  
  
• Residential Tenancy Branch Fees and Fee Waivers - RTB-123 (PDF)
  Lists the fees for residential tenancy services and provides information about applying for a fee waiver.
  
  
• Preparing for Dispute Resolution - RTB-127 (PDF)
  Provides suggestions about preparing for residential tenancy dispute resolution.
  
  
• Preparing Digital Evidence - RTB-143 (PDF)
  Provides information on the use of digital evidence that is submitted on electronic devices.
  
  
• Requesting Dispute Resolution Applications be Joined - RTB-121 (PDF)
  Answers common questions on joining similar residential tenancy and manufactured home park dispute resolutions.
  
  
• How to Serve Documents - RTB-119 (PDF)
  Explains how to serve the other party to a residential tenancy dispute with evidence and documents.
  
  
• Deadlines for Serving Evidence and Submitting It to the RTB - RTB-126 (PDF)
  Provides information about how to serve evidence and submit evidence to the Residential Tenancy Branch.
  
  

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Dispute Resolution Decisions and Orders

• Now that you have your decision... - RTB-136 (PDF)
  Provides a summary of possible “Next Steps” now that you have your decision.
  
  
• Review Consideration of a Decision or Order- RTB-100 (PDF)
  Explains the circumstances under which an arbitrator may choose to review a decision.
       See also:
  
       PE-3 When You've Got a Monetary Order . . .
  
• Correction of a Decision or Order - RTB-111 (PDF)
  Outlines how and why an arbitrator may correct an obvious error or inadvertent omission in a decision or order.
  
  
• Clarification of a Decision or Order - RTB-141(PDF)
  Outlines how and why an arbitrator may clarify an order or decision.
  
  
• Enforcing a Monetary Order - RTB-108 (PDF)
  Explains how to enforce an arbitrator's Monetary Order.
       See also:
  
       PE-3 When You've Got a Monetary Order . . .
  
• Landlord: Enforcing an Order of Possession- RTB-103 (PDF)
  Explains how a landlord must serve an Order of Possession on a tenant.
       See also:
  
       PE-4 When You've Got an Order of Possession . . .
  
• How to Serve Documents - RTB-119 (PDF)
  Explains how to serve the other party in a residential tenancy dispute with evidence and documents.
  
  

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End of Tenancy

• Returning the Security Deposit or Pet Damage Deposit - RTB-109 (PDF)
  Explains how a tenant can get a security deposit or pet damage deposit returned by a landlord.
       See also:
  
       PE-5 Return of a Security Deposit or Pet Damage Deposit. . .
  
• Re-instatement of Tenancies - RTB-124 (PDF)
  Outlines how to issue and enforce a Notice to End Tenancy and avoid the re-instatement of a tenancy.
  
  
• Selling a Tenanted Residential Property in British Columbia - RTB-125 (PDF)
  Addresses a variety of issues concerning selling tenanted properties.
  
  
• Condition Inspections and Reports - RTB-115 (PDF)
  Outlines how landlords and tenants are to complete condition inspections and reports at the beginning and end of tenancies.
       See also:
  
       PE-5 Return of a Security Deposit or Pet Damage Deposit. . .
  
• Direct Request - RTB - 130 (PDF) Addresses how landlords can request an Order of Possession due to unpaid rent or utility without a participatory hearing.
       See also:
  
       PE-6 Dispute Resolution Options When a Tenant Hasn't Paid Rent
  

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Other Fact Sheets

• Landlord Access and Unlawful Entry - RTB-107 (PDF)
  Outlines provisions in the the Residential Tenancy Act and the Manufactured Home Park Tenancy Act that protect tenants from unlawful entry by landlords and that allow landlords access for specific purposes.
  
  
• Emergency Repairs to a Property - RTB-110 (PDF)
  Defines 'emergency repair' and outlines what a tenant must do if a landlord is not available to make or authorize an emergency repair.
  
  
• Terminating or Restricting Services or Facilities - RTB-116 (PDF)
  Outlines the conditions under which a landlord may terminate a service or facility of a tenant.
  
  
• Rent Increase Formula for Manufactured Home Parks - RTB-131 (PDF)
  Explains the rent increase formula for manufactured home parks.
  
  
• Manufactured Home Park Rent Increases - RTB-140 (PDF)
  Explains the types of rent increases manufactured home parks can use.
  
• Administrative Penalties- RTB-142 (PDF)
  Describes administrative penalties, the conditions for levying one, and the process followed by the Residential Tenancy Branch.
  

For additional information on residential tenancy issues, please see our guides page.

Tenancy agreements, rent increase notices, dispute resolution applications and other forms are available on our forms & fees page.

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Fact Sheets Listed by Number

• RTB-100 Review Consideration of a Decision or Order
• RTB-103 Landlord: Enforcing an Order of Possession
• RTB-107 Landlord Access and Unlawful Entry
• RTB-108 Enforcing a Monetary Order
• RTB-109 Returning the Security Deposit or Pet Damage Deposit
• RTB-110 Emergency Repairs to a Property
• RTB-111 Correction of a Decision or Order
• RTB-112 Pets in Tenancies
• RTB-113 Protecting Against Illegal Activity on a Rental Property
• RTB-114 The Dispute Resolution Process
• RTB-115 Condition Inspection Reports
• RTB-116 Terminating or Restricting Services or Facilities
• RTB-118 Discrimination in Residential Tenancy
• RTB-119 How to Serve Documents
• RTB-120 Security Deposits or Pet Damage Deposits
• RTB-121 Requesting Dispute Resolution Applications be Joined
• RTB-122 How to Fill In an Application for Dispute Resolution
• RTB-123 Residential Tenancy Branch Fees and Fee Waivers
• RTB-124 Re-instatement of Tenancies
• RTB-125 Selling a Tenanted Residential Property
• RTB-126 Deadlines for Serving Evidence and Submitting it to the RTB
• RTB-127 Preparing for Dispute Resolution
• RTB-128 Resolving a Dispute on Your Own
• RTB-129 What Everyone Needs to Know
• RTB-130 Direct Request
• RTB-131 Rent Increase Formula for Manufactured Home Parks
• RTB-132 Checklist for Manufactured Home Park Landlords and Tenants
• RTB-133 Checklist for Landlords and Tenants
• RTB-136 Now That You Have Your Decision . . .
• RTB-139 Storing Information on RTB Forms
• RTB-140 Manufactured Home Park Rent Increases
• RTB-141 Clarification of a Decision or Order
• RTB-142 Administrative Penalties
• RTB-143 Preparing Digital Evidence

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Flow Charts Listed by Number

• PE-1 When a Tenant Doesn't Pay All Rent on Time . . .
• PE-2 When a Tenant Doesn't Pay All Utilities on Time . . .
• PE-3 When You've Got a Monetary Order . . .
• PE-4 When You've Got an Order of Possession . . .
• PE-5 Return of a Security Deposit or Pet Damage Deposit . . .
• PE-6 Dispute Resolution Options When a Tenant Hasn't Paid Rent